I want to have copys printed in the mode vertical not horizontal, how can I proceed ?

[Asdf159]

With my new printer HP Envy 6555e, there is a mode of printing I would like to change. It happen when I am on my web mail and I want to print the message, instead to have the text printed in a vertical way, it comes out printed in the mode horizontal. What can I do to correct that situation. Thank you for your support.

[Hawks_Eye · Accepted solution]

Hi @Asdf159 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That’s a great question! It sounds like your printer is defaulting to landscape mode instead of portrait mode when printing emails. No worries—let’s go through the steps to fix this so your documents print vertically as expected.

Step-by-Step Guide to Print in Vertical (Portrait) Mode

Open the Print Settings

• When printing from your webmail, press Ctrl + P (Windows) or Cmd + P (Mac) to open the print dialog.
• Look for the Print Settings or Page Setup section.

Select Portrait Mode

• Find the Orientation option.
• Choose Portrait instead of Landscape.
• If the setting is already on Portrait, try toggling it to Landscape and back to Portrait.

Adjust Scaling (If Needed)

• If the text still looks off, check the Scale setting.
• Set it to 100% or Fit to Page to ensure proper formatting.

Check Printer Preferences

• Open Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac).
• Right-click your printer and select Printing Preferences.
• Under Layout or Orientation, ensure Portrait is selected.

Try Printing from a Different Browser

• Some browsers may override print settings.
• If printing from Chrome, try Edge or Firefox to see if the issue persists.

Update Printer Drivers

• Visit HP’s firmware update page to ensure your printer has the latest updates.
• Restart your printer after updating.

This should help get your documents printing in the correct orientation! Let me know if you need further assistance. 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Asdf159]

J'ai déjà répondu à quelques reprises pour votre soutien à propos de l'impression à l'horizontale au lieu d'imprimer le texte de façon à vertical sur la feuille. Est-ce l'I.A qui génère à répétition le même message. 

Dans ma réponse initiale, j'ai remercié votre équipe et j'ai apprécié grandement votre soutien à la fois de la rapidité de votre réponse et des explications détaillées pour régler mon problème.

[Hawks_Eye]

Hi @Asdf159 

Hope you are doing fine!

It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. 

To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our community.

Thank you for your understanding. 

Regards, 

Hawks_Eye

[Asdf159]

I've answered to your message and I thank you very much for your help. Is it I.A. that generate that kind of messages, because I already answered your message a few times.

[Hawks_Eye]

@Asdf159 

I appreciate your patience!

If you’re seeing repeated responses despite already answering, it might be due to a technical issue.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye