I want to speak with human people!!!!

[frapa]

I want to speak with human people!!!!

It's 2 days I'm trying to connect my HP OfficeJet Pro N911a to my new iMac 2017

Has always worked properly with iMac 2012 with any OS and with Mojave too

Your computer help is impossible!  Exceedingly stupid! 

Pleas give me a human to speak with!!!!!

[Dragon-Fur]

@frapa 

Our community is staffed by human people - we are constrained by the "rules of engagement" that limit the type of interactions we use. We work through the forum medium to help those seeking help.   The service is free (we are volunteers) - it is not the same thing as contacting HP Support for individual help.

To speak with a human support representative:

Contact HP Technical Support in your region.

Open a case, explain the issues, mention you are willing to pay for support (your product was introduced in 2011 and is no longer under any form of warranty).  

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP Officejet Pro 8600 e-All-in-One Printer - N911a

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