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‎05-05-2025 06:02 PM

HP Recommended
Product: HP DeskJet 2722 All-in-One Printer
Operating System: macOS 12.0 Monterey

I was in the middle of chatting and video chatting to troubleshoot my printer.  The Agent (Zella a.k.a. Gift) asked me to reboot my modem. I said we would get disconnected.  She said this:  "In the event that the chat breaks, your device reboots, or we get disconnected from the chat session, please come back at https://support.hp.com/contact and re-initiate the chat to get reconnected to me again."

 

That was obviously ridiculous. There is no way to get connected. I'VE LOOKED EVERYWHERE ON YOUR WEBSITE.  What the literal heck?!?!?!?! I wasted HOURS on this and now we cannot conitnue?!?!

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1 REPLY 1

‎05-06-2025 02:22 PM

HP Recommended

@alexabracha, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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