• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-14-2021 07:20 PM

HP Recommended
Operating System: macOS 10.15 Catalina

My original HP ink cartridge doesn't work with the current firmware and I would like to downgrade to the previous firmware.

Category:
10 people had the same question
4 REPLIES 4

‎12-23-2021 04:07 AM

HP Recommended

@DionD, Welcome to the HP Support Community! I’m here to help.

 

I understand the HP ink cartridge is not working. To assist you better, what is the error? Kindly elaborate. 

Which of the ink cartridges is not working?

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎02-01-2022 12:45 PM

HP Recommended

Same problem here. After firmware upgrade came the surprise:

 

"Older Generation Cartridge. This cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models. If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact HP Support for more information."

Cartridge is an original HP 954XL Magenta Officejet Cartridge (L0S65A) that was working fine before firmware upgrade !!

 

Mauricio

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-11-2022 01:37 AM

HP Recommended

Having the same issue. Did you get a solution?

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-11-2022 04:49 AM

HP Recommended
@NathanDeck wrote:

Having the same issue. Did you get a solution?

You need to downgrade the firmware and disable auto upgrade until you have used all the old cartridges. I found the old version on the Internet.

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.