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‎11-05-2021 10:04 PM - edited ‎11-06-2021 05:47 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

I have tried many suggestions in the forum for solving a driver installation problem.   The latest has resulted in a message in Devices under Settings saying "driver is unavailable".   I have done a root removal as instructed in other posts and reinstallation multiple times.   If I look through Manage Device, it looks like it is installed as a scanner.  It is a 3 in 1--print, scan, fax.  

 

Can somebody offer any suggestions?  I am terribly frustrated after working on this off and on for several days.

 

Before you suggest downloading the driver from HP, here's what happens when I try that.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-installation-failed/m-p/8207086

 

Thank you!

 

 

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‎11-11-2021 06:11 PM

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‎11-11-2021 06:11 PM

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