INSTANT INK RAN OUT & I MOVED TO SPAIN

[SIMPLE_SIMON_UK]

My Debit Card expired on my Instant Ink Account. I did not update it within a month. They, therefore, terminated the printer/my account. I tried to Unregister the printer and re-register - Now that I have moved to Spain (from the UK). It will not let me register the printer again, because it wont let me print out the page with the code on it. I have tried all the suggestions of cancelling/resetting web services etc....etc.... I have even tried using a different Email Account.

Nothing works, and it still wont let me print anything because it now says my Instant Ink needs to be renewed.

I need to change the delivery address to a Spanish address, but you are not allowed to change the Country on you Instant Ink Account details.

I've spent hours and hours on this ridiculous issue - All because HP lock you in and prevent you from using the printer with the ink that's left.

Please can someone in HP contact me to advise.

[Jay_G24]

Hi @SIMPLE_SIMON_UK,

I'd like to help!

I understand you are unable to update the instant ink information or change your location.

Please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for assistance.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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