IP address of printer does not match

[Natural_apti2d]

I recently replaced my old printer with an Officejet 4635.  I was previously using an HP Photosmart Premium.  I think the printers are both in the HP 4630 all in one series. 

The wireless setup seems to be working but not working.  My computer sees a printer of the appropriate series as ready on the network, and I can scan from the printer and recieve the scan wirelessly on the computer, but when I try to print from the computer.  I get nothing.  Communication seems to be a one-way street.

I used the various "doctors" and troubleshooting programs, and discovered that I can print test pages from the computer only when it is the "internal test page"; test pages orginating from the computer act as it they printed, but never materialize. 

In the course of my 3 hours of trying to diagnose/fix the problem I noted that the printer report lists the IP address of the printer as something different than appears on the printer properties displayed on the computer.  I don't know if that is the source of my problems or not.  I have already tried all of the usual fixes (unplugging, updating and reloading drivers, deleting old printers that are no longer in use, clearing the printer spool, etc.).  None of those things helped.  

When I try to connect to the IP address given on the printer via the web.  I get an error message saying that a connection could not be established.  Anyone have an suggestions what to try next? 

[Chimney_83 · Accepted solution]

Greetings @Natural_apti2d,

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your printer not responding to the print request from your computer. Happy to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Are you able to make a copy?

Are you using a dual band router?

Recommend you to turn off the printer. Uninstall the printer as suggested below and install it back on the computer and assign a static IP address to the printer. 

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

Once you have installed the software on the computer. Assign a static IP address to the printer using the method mentioned below. 

• Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
• Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
• Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

For a youtube video for assistance in assign a static IP, click here. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Natural_apti2d]

Thanks for the response.  I had already done most of these steps in my effort to diagnose and fix the problem, but I must have missed the uninstall step.  When i uninstalled all printers (including the older 4630 series printer), and then reinstalled the "new" printer,  I was finally able to establish two way communication.  Therefore I did not need to use the additional steps regarding static IPs. 

[Chimney_83]

Thanks for the reply and glad to hear that your printer is working fine now. Please do post on our forums for any technical assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.