Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-09-2024 05:27 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdn
Operating System: Microsoft Windows 11

I'm currently using the USB to connect my printer but want to use a CAT5 network cable.

The IP address on the printer is given as:

00-68-EB-EC-DC-CF

 

What is this nonsense?

None of my computers can see it on the network and the HP smart setup can't see it unless I use USB.

Any help appreciated, thanks.

2 REPLIES 2

‎09-09-2024 07:39 AM

HP Recommended

That is MAC address, not IP address. Restore printer network settings to factory defaults.

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎09-09-2024 08:31 AM

HP Recommended

Yes, a MAC address.

Unfortunately, each time I use the printer controls to try and reset the network settings to factory spec, it says it has done it but the display still shows the MAC address.

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.