IS THERE A BASIC SOFTWARE VERSION FOR THE PHOTOSMART C3150 PRINTER?

[hgw53t]

  Hello- I have tried a dozen or so times to install the full featured version for the printer & fails Every time I try.  I'd like to know if there is a basic software & driver version for the named printer & computer.  I know there was one for the Windows Vista Version because I had it installed on this Toshiba Laptop before I upgraded it to Windows 7 Home Premium. 

  If there is not one, could you help me troubleshoot it for the full featured version?

Thank you so much

[Barachiel]

@hgw53t ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Root Level – printer driver reinstallation: 

  

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, Follow this link, and install the full feature driver software. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 😉

[hgw53t]

  Thank you for your reply.  I already have tried that exact, same procedure  successfully.  It still will not install & get the very same error message.  I was told by Microsoft (forums) to try the HP Print & Scan Doctor Program.  Would that possibly tell me what the problem is?

[Barachiel]

@hgw53t ,

Thank you for responding,

It's great to have you back 😉

Please let me know the error message in detail, If possible, send me a screenshot for better understanding and assist you with relevant steps. 🙂

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[hgw53t]

   Hello- attached are screenshots  of what I am seeing when I try to install the full featured version.  I hope you can help me out on this.

[Barachiel · Accepted solution]

@hgw53t ,

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

Follow this link and try installing the built-in drivers, This should work. 🙂

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉