IT SHOWS PRINTER OFFLINE

[SANJU4090]

IT SHOW PRINTER OFFLINE CAN I KNOW WHAT IS THE ISSUE

[Kuroi_Kenshi]

Hi @SANJU4090,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Status

Power on the Printer:

• Ensure that the printer is turned on and has no error lights or status indicators showing any issues.

Check Network Connectivity:

• Make sure the printer is connected to the same network as your PC if using a network connection.
• For USB connections, ensure the cable is securely connected between the printer and the PC.

Set the Printer Online

Open Settings:

• Click on the Start menu and select Settings.
• Navigate to Devices > Printers & scanners.

Select Your Printer:

• Locate your HP LaserJet Tank MFP 1005 printer from the list.
• Click on it and select Open queue.

Change to Online:

• In the printer queue window, click on Printer in the menu bar at the top.
• Ensure that Use Printer Offline is unchecked.

Restart Printer and PC

Restart Printer:

• Turn off the printer, wait for 30 seconds, and then turn it back on.

Restart PC:

• Restart your computer to refresh the connection.

Step 4: Update or Reinstall Printer Drivers

Visit HP Support for Drivers:

• Go to the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model and download the latest drivers available.

Install Drivers:

• Run the downloaded installer and follow the on-screen instructions to update or reinstall the printer drivers.

Check Printer Spooler Service

Open Services:

• Press Windows + R, type services.msc, and press Enter.

Locate Printer Spooler:

• In the Services window, scroll down to Print Spooler.

Restart Service:

• Right-click on Print Spooler and select Restart.

Step 6: Add Printer Again

Open Settings:

• Click on the Start menu and select Settings.
• Navigate to Devices > Printers & scanners.

Remove Printer:

• Select your HP LaserJet Tank MFP 1005 printer and click Remove device.

Add Printer:

• Click Add a printer or scanner.
• Follow the prompts to add your printer back.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,