Im getting the following Error message"HP Digital Imaging Monitor.Ink.disabled. What is wrong?

[MMMV]

When I log onto my computer, I keep getting a request to pick a program/application to open a file.  I don't undertsand what file needs a specific program/application to open it.  Last time I picked Acrobat and  got this errror message:  Unable to open file, HP Digital Imaging Monitor.Ink.disabled.  I have no idea what is wrong or how to fix it.  Can anyone help me understand the problem and how to fix it?

[DavidSMP]

Hi @MMMV,

Greetings! Thanks for reaching out. I read the post about the HP digital monitor error. I will be glad to assist you here.  Superb description of the issue. Kudos to you for that. 🙂

To assist you better I would require more information regarding this:

• I would require the complete model# of the printer.
• Please provide the complete product# or model# of the computer also and that is very important.

Please furnish these details to assist you correctly.

Take care and have a blessed week ahead. 🙂

Cheers!

[MMMV]

Hi David!
Sorry for my response delay. I was away from my computer until now. I will have to leave in about 30 minutes so if I have a lapse in my responses today, that’s why.

Here is the information you requested:

PRINTER:
Name: HP Photosmart Premium
Model: C309g
Product #: CD055A

COMPUTER:
Prod Name: DESKTOP D9T73M7
24-n014
Prod #: M9Z68AA#ABA
System Type: 64-bit operating system
X64-based processor
Pen & Touch
Processor: intel(R) core(TM)
i5-6400T
CPU@ 2.20 GHz, 2.4 GHz
Inst RAM: 8.00GB (7.87 GB unstable)

I hope this information helps you help me!
Thank you for any help you can give me.

Mava (MMMV)

[DavidSMP · Accepted solution]

Hi @MMMV,

I read the response. you've taken a lot of efforts to provide me with all the required information. Please do not share the serial number of the computer as it is confidential information. Please remove it from your post.

For now, try these steps:

Link 1: http://hp.care/2zFN5KZ

Link 2: http://hp.care/2zGgC7l

Link 3:http://hp.care/2zGgC7l

Link 4: http://hp.care/2zG0ZNp

Some of these links are third party links. Please follow only instructions on it. Do not click on any image, link, ad, download, popup or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[MMMV]

Hi! 

I wanted to follow-up on the "HP Digital Imaging Monitor.Ink.disabled" problem that I was experiencing.  The directions eventually helped me resolve the digital imaging monitor problem with my printer.  I disabled a start-up direction/code.  I don't know how the direction/code was introduced into my system ((Unfortunately, I'm pretty non-technical)) but after I disabled the start-up code the "HP Digital Imaging Monitor.Ink.disabled" issue was resolved.  

Frustratingly, a series of problems then started appearing one right after the other.  Because my printer was pretty old and I didn't have the time to resolve a continuing stream of printer issues ~and~ work at the same time, I broke down and bought a new printer.  I am now the proud owner of an HP OfficeJet Pro 8710 and all is well!  Whew!

[DavidSMP]

Hi @MMMV,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂