• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP SmartStream Designer 16.0 for InDesign CC 2021 Mac
macOS 11.0 Big Sur

Hello HP Community.

 

InDesign crashes whenever I quit. But only after exporting a PDF with SmartStream Designer installed.

 

I can use SmartStream all day without issue, including outputting imposed and variable files. Then quit InDesign and no problems. But as soon as I export a PDF from File>Export. Then I know it'll crash when I quit. Even if I open InDesign (fresh), create a new blank document, export a PDF (any settings), then quit InDesign, it'll crash, every time, without fail. Even if I don't touch SmartStream.

 

However, if I remove the SmartStream folder from the InDesign>Plug-Ins folder, the issue goes away. I can then work in InDesign and export PDFs all day long without issue. Put the SmartStream folder back and InDesign again crashes after exporting a PDF and quitting. This is repeatable every time. Occasionally, InDesign will reset my Workspace after crashing so many times.

 

I have uninstalled, reinstalled, even reformatted my SSD. Fresh downloads and installs all around, from the OS up and still have the issue. It's been this way for years, even through older versions of InDesign and SmartStream. I keep thinking that maybe the next version will work, but it never does.

 

It's more of a nuisance than anything else, but also a sign that something's not right.

 

Here's the first part of a Crash Report... If the remaining portion is pertinent, I'll post.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe InDesign 2021 [8033]
Path: /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/MacOS/Adobe InDesign 2021
Identifier: com.adobe.InDesign
Version: 16.4.0.54 (16400)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-01-04 14:38:53.5461 -0600
OS Version: macOS 12.1 (21C52)
Report Version: 12
Anonymous UUID: D2A804E5-FA9D-9D8A-E18D-5D7C6F6B90F1


Time Awake Since Boot: 6600 seconds

System Integrity Protection: enabled

Crashed Thread: 62

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: exc handler [8033]

Application Specific Information:
Performing @selector(terminate:) from sender DVAMacMenuItem 0x7fb0d1ddb680
Assertion failed: (arg == reinterpret_cast<void *>(1) || arg == internal::get_ptd ()), function ptd_cleanup_func, file /YTD Illustrator/DesignerTools/SmS-Prepress-Dev/SDKs/log4cplus/log4cplus/src/global-init.cxx, line 296.

1 REPLY 1
HP Recommended

FYI. I worked with Adobe and they installed SmartStream and had the same results. So I know I'm not the only one.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.