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‎04-17-2020 01:37 PM

HP Recommended
Product: HP Photosmart C4480
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a very old (10+ years) HP Photosmart C4480 Printer/Scanner that hasn't been used in a few years. I'm trying to get it set up for my work-from-home situation and gave it fresh ink cartridges (purchased directly from HP), and when I replaced the cartridges, I got an error message saying the black one was incompatible. I tried the troubleshooting tips (cleaning connectors with distilled water and a lint-free cloth, etc.) and I'm still getting the error message. I know there's a chance that my printer might simply be at the end of its life, but if there's ANYTHING I can do to fix this and not have to break down and buy a new printer, please let me know!

1 REPLY 1

‎04-21-2020 01:43 PM

HP Recommended

@axlopez9

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you get the error message?

 

Try the steps you haven't from here: https://support.hp.com/us-en/product/hp-photosmart-c4400-all-in-one-printer-series/3655558/model/365...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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