Incorrect Printing Preferences Choices

[RayF123]

I recently had to refresh a computer (Windows 10) and re-install 3rd party software.  I applied all the available drivers and programs for my Officejet 4655 per the HP Support Assistant.  When I go to print, and choose print preferences, I am:

a) seeing no choice for color or b&w - the printer prints b&w only from this computer

b) seeing no choice for automatic duplex - only manual is available

My other computers are working properly.  This includes an old iMac (connected to printer a month ago) and an HP Laptop (connected to printer a few years ago).  It seems like the driver is incorrect for the model.  I uninstalled and re-installed the printer and all software again, and had the same result.  The HP Support Assistant properly recognizes the printer. Is there a place I can check my driver and make sure the right one is installed.  Or is there a different issue?

Thanks in advance for any assistance!

Ray

[Dragon-Fur]

@RayF123 

It is likely a combination of things going on.

There are usually individual manual fixes - and there is a Doctor version that may clean up most of the problems, including the missing duplex setting.

Offline Doctor V5.0.6

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

  Version = V5.0.6

  HPPSdr_5.0.6.exe

NOTES – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

Loss of Color Printing

• If the color printing is not yet offered, try printing using the newly added print queue. 
• Verify results, then set the newly added printer as the default.

Details: Windows10 - No Color option available when printing to a network connected printer

Check

If necessary, Adjust the “Default” printing device (Default Printer)

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer NOT marked as “Scan Only / DO NOT DELETE”

Set printer as Default

Example – Printers listed in Devices and Printers

Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3

Keep in Device list = Scan Only -HP OfficeJet Pro 9020 series PCL-3 (Network)-DO NOT DELETE

=========================================================================

If everything finally works but the "duplexer" is still complaining, recheck / adjust:

Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

=========================================================================

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 4655 All-in-One Printer

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[RayF123]

Thanks for your response.  I did already run print doctor and it found no issues.  The control panel also showed color and duplex were available. 

I finally solved the problem and it appears to be an HP installation bug of some kind.

After deleting everything and re-installing one more time from my administrator account, I realized that there was another administrator account on the same system which was used for the original installation a year or more ago.  I logged on to that account and deleted and updated everything again and this time it worked.  Hours of frustration finally rewarded with everything working!

[Dragon-Fur]

@RayF123 

You are welcome.

Interesting.

There is a fix for permission / ownership issue - the symptoms are usually different.

Thanks for posting back.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology