Incorrect adress to set pairing code https://www.hpsmart.com/claim

[felipe68]

In printer screen i have the pairing code, but in the adress https://www.hpsmart.com/claim  there is no place to introduce that code. Where can I introduce the code?

[A_Gayathri]

Hi @felipe68,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're trying to set up your HP Envy 6132e All-in-One Printer with HP Smart and the claim code isn't working at https://www.hpsmart.com/claim, follow these steps:
 

Solution: Use HP Smart App to Enter the Code

Ensure You Are Signed Into HP Smart

• Open the HP Smart app on your Windows 10 PC.
• Sign in with your HP account (or create one if you haven’t).

Add Your Printer

• Click on "Add Printer" and follow the setup process.
• If your printer is already listed, remove it and add it again.

Enter the Pairing Code

• When prompted to "Claim Your Printer", enter the pairing code shown on your printer's display.
• If no prompt appears, go to "Advanced Settings" in HP Smart and look for the claim option.
  
  click here and follow the troubleshooting steps- HP Printer - Find the Printer Claim Code
  click here and follow the troubleshooting steps -   HP Printer - Printer Claim Process and FAQs

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[felipe68]

• If your printer is already listed, remove it and add it again.

It is impossible for me to delete the printer. As it is assciated with an instant Ink account (free 6 months). 

I have started the cancellation of the instant ink but it does not fix the problem!!  I keep getting the message that I have to cancel the account, and I don't understand it because I have already canceled it!!!

Stupid printer and stupid software. I have had a Photsmart C4380 for 14 years since 2010, and I retired it a few days ago because the charger, not the printer, broke down. I am going to return the purchase of the envy printer and buy a new charger for my PhosoSmart through wallapop. It will be cheaper, I will have fewer problems with an HP support that I have been trying to get the issue resolved for a week and I will avoid headaches. It is unbelievable

[A_Gayathri]

Hi @felipe68 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[fiernd12]

This printer is a complete piece of **bleep** save your money immediately