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‎05-21-2020 06:19 AM

HP Recommended
Product: HP Photosmart C3180
Operating System: Microsoft Windows 7 (64-bit)

I am having a little bit of a problem with my Photosmart C3180 printer. As I open the solution center there is a message saying that my black ink cartridge is incorrectly installed. However , my printer will still print any page in black colour with no problem at all. Before this message started showing up , my black ink level was really low. Is it because of that, or is any problem with my printer?

 

PS. I tried turning off and on the printer but I see no difference. Also , I tried replacing the black ink cartridge but nothing happened

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2020 09:57 AM

HP Recommended

@AnastasisKal, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-27-2020 09:57 AM

HP Recommended

@AnastasisKal, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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