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‎11-10-2022 12:12 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M180nw

My HP Color LaserJet Pro MFP M180nw is a few years old and has been a reliable printer for me.

 

Today I tried to replace one of the color cartridges- I bought the exact same HP color cartridge that is in there now.  Unfortunately I'm getting an error "Indicated cartridges blocked for containing a non-HP chip"

 

This is really frustrating as the cartridge IS an HP cartridge.  Why does it think it's not?

 

At this point, the printer cannot be used until I fix this.  Any suggestions on how to fix this would be greatly appreciated.

 

Thank you

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2022 12:42 PM

HP Recommended

Hello @SWB73 ,
Welcome to the HP Support Community!

 

Install the latest firmware: HP Color Laserjet Pro M180-M181 Multifunction series Firmware Update Utility 

Be sure to read the instructions, "Expand all".

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
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View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎11-16-2022 12:42 PM

HP Recommended

Hello @SWB73 ,
Welcome to the HP Support Community!

 

Install the latest firmware: HP Color Laserjet Pro M180-M181 Multifunction series Firmware Update Utility 

Be sure to read the instructions, "Expand all".

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-17-2022 05:45 PM - edited ‎11-17-2022 05:45 PM

HP Recommended

Thank you- I was able to connect with an agent from HP- he took control and fixed the issue.

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