Initial setup Smart Tank 6001 - print head not move

[Flo808080]

Hi,

I would like to know if I have an error or if the printer is broken.

I have bought a HP Smart Tank 6001, the second one I have, and when I install the cartridge, I realized the printhead is not moving to the center.

I have tried to reset the printer, but it is not working.

Can it be broken as a new one?

Thanks!

[Max3Aj]

@Flo808080, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like you're encountering a common issue during the initial setup of the HP Smart Tank 6001, where the printhead does not move to the center after installing the cartridges. 

Remove All Packaging Materials

• Open the printer access door.
• Ensure all orange tape, cardboard, and plastic inserts are removed from inside the printer, especially around the printhead area.

Check for Obstructions

• Look inside the printer for any debris or packing material that might be blocking the printhead.
• Gently try to move the printhead by hand (only if it moves freely, don’t force it).

Power Cycle the Printer

• Turn off the printer.
• Unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on.

Reinstall the Ink Cartridges

• Turn off and unplug the printer.
• Open the access door and remove the cartridges.
• Check for any damage or misalignment.
• Reinsert them securely and close the door.

Check for Firmware Updates

• If the printer connects to Wi-Fi, use the HP Smart app or the printer’s control panel to check for and install any firmware updates.

Try Initializing Again

• Sometimes, the printer needs to be restarted after all the above steps to trigger the printhead movement.

If the printhead still doesn’t move, even after all these steps, it’s possible that:

• The printhead mechanism is faulty.
• The printer’s initialization sequence failed due to a hardware issue. 
  We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
  Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - Canada | HP® Support
  (Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support