Initial setup

[luv3kids]

I am trying to setup my new HP Envy 6555e printer. I was going through the setup process and got to the point of inserting the ink. After doing that, the control panel says the black ink cannot be used after initial setup. I have not completed the initial setup! I tried to do a factory reset and it still stays on the same window in the control panel. How can I get past this point to finish the setup? Also, as I was trying to add the printer to my HP dashboard, it says my serial number is not valid.

[Jerry_57]

Hi @luv3kids,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

When encountering the issue of a black ink cartridge error during the initial setup of your HP Envy 6555e printer, here are a few troubleshooting steps that you can follow:
 

Verify Cartridge Installation: Ensure that the black ink cartridge is properly installed. It should click into place and match the color-coded labels on the cartridge slots.
 

Check Cartridge Compatibility: Make sure that you are using the correct ink cartridges for your printer model. The cartridge number should match the one recommended for the HP Envy 6555e. Which cartridges work with my HP printer? | HP® Support.
 

Remove and Reinsert Cartridges: Try removing the black ink cartridge and reinserting it. Make sure that it’s securely clicked into position.
 

Reset the Printer:
 

• Turn off the printer and unplug it from the power source.
   
• Wait for 60 seconds.
   
• Plug the printer back in and turn it on. This may reset the memory and resolve the initial setup prompt.

Update Printer Firmware: Ensure that your printer's firmware is up to date. You can usually update the firmware through the HP Smart app or by checking the Update the firmware on an HP printer | HP® Support for software updates for your printer model.
 

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support

[luv3kids]

Thank you for responding. I tried all of that, several times. I had to leave the black ink cartridge out and reset my router to get the printer to reset. I was finally able to get the printer set up, but if I put the back cartridge in place it still says cannot use it after initial setup and the control panel locks up. I ordered a black ink cartridge and am hoping it will work with that one. 

[Jerry_57]

Thank you for the update. It’s good to hear you were able to set up the printer, and replacing the black cartridge should help resolve the remaining issue.

[Jerry_57]

HI @luv3kids,

May I know if you have replaced the black Ink cartridge?
 

[luv3kids]

I have ordered a black ink cartridge, but have not received it to try yet. 

[Jerry_57 · Accepted solution]

Thank you for the update. Once the cartridge arrives and you’ve had a chance to try it, please let us know if you need any further assistance.

[luv3kids]

Installing the new cartridge did the trick. The printer accepted the new ink cartridge and went through the align and scan process.  However, the printer always says it is offline. 

[Jerry_57]

We’re glad to hear that installing the new cartridge resolved the alignment and scanning process. Regarding the printer showing as offline, this is typically related to the connection between the printer and the computer or network rather than the cartridge itself.
 

We recommend checking the following:

Ensure the printer is properly connected to your Wi-Fi or USB cable.

Confirm that the printer is set as the default device in your computer’s settings.

Restart both the printer and your computer to refresh the connection.

If the issue persists, please let us know, and we will be happy to guide you through additional troubleshooting steps.

[luv3kids]

I have unplugged the printer and restarted both the printer and my computer and it continues to show the printer as being offline.