Initializing Loop after firmware upgrade

[harald128]

hi,

After upgrading the firmware of a Color Laser MFP 178nwg to version V3.82.01.17, the printer restarts approximately every 30 seconds.
After the initialization process, the printer briefly goes into Ready mode - 2 seconds later it restarts.
The update was done through the embedded web server (EWS).
I can no longer log into the embedded web server.
Is there a way to reset the printer to factory settings or to the old firmware?

[BeemerBiker]

This is a known problem and has been escalated to the HP firmware division

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

Click here for: Rights in the UK

[jonas_sthlm2]

I also has this issues and open a support case 😕

Will probably be a big problem as the USB port  and the network connection goes up and down all the time.....

[harald128]

Hello,
Thanks for your answer.
I can't find a way to contact HP support because the printer is already 2 years old and the warranty has expired.
Is there no way to reset the printer to factory settings myself?

[BeemerBiker]

---

@harald128 wrote:

Hello,
Thanks for your answer.
I can't find a way to contact HP support because the printer is already 2 years old and the warranty has expired.
Is there no way to reset the printer to factory settings myself?

---

You can recover your printer by installing the V16 software 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Color-Laser-MFP-178-179-problem-with...

You will have to contact @JMichelG to get the firmware unless @SNicollas can supply it. I think the mod has to allow you to contact JMichelG to get the V16 downgrade firmware.  I notified the mod of the problem.

[JMichelG]

Hello

As @BeemerBiker wrote I put v16 on reddit Hewlett_Packard

Just check mfp178 firmware and you'll get the sink (with an "l" instead of the "s")

Cheers

Jean-Michel

[ferRX]

Hi @harald128 

1.  Please follow instructions from the next link:

>> https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Color-Laser-MFP-178-179-problem-with...

2. And then you can download the firmware version V.16 from the next link:

https://ftp.hp.com/pub/softlib/software13/printers/MFP170/HP_Color_Laser_MFP170_Series_V3.82.01.16.z...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.