Install HP Officejet Pro 6830 and problem with scanner

[___Andrew___]

Hi to all.

I have installed the printer using "HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers",

The printer is connected by wireless whit fix ip 192.168.1.3 on the router, and my pc 192.168.1.8.

During the installation the program recognize the printer but at the end of "Network configuration" theri is error "No possible connect the printer"

Now in the Control panel there is the printer correctly installe and it work, i can print, but the scanner no work.

When i click the icon HP 6830 from the start menu the installation restart from the beginning and stop every time with the same error.

I try to resolve with HP Doctor but at the end there is an error "Device manager". 

[sandytechy20]

@___Andrew___

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[___Andrew___]

Hi

I try this procedure but the result is the same,

the printer is ok but the scanner no work. After the installation i Have in the desktop the icon HP6830 but if i duble click the icon the program ask to me to install another printer.

If i install the printer with USB when i double clik on the icon appare the HP program were is possible use the scannar.

The problem with the ethernet connection is not resolved.

[sandytechy20]

@___Andrew___

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[___Andrew___]

I already try to resolve the problem with the online support

You say "talk to HP support"

Is impossible talk with the support, online there is only automatic procedure or the option to download HP Doctor.

HP Doctor resolve nothing

Forum resolve nothing

HP Assistent resolve nothing

I'm loosing my time repeating many time the same procedure and i'm so disappointed.