Install error - 0x80070103

[CWMcr]

HP Color Laser 150nw

Windows update has an update, but when installing it says

"

HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331

Install error - 0x80070103

"

[Irfan_06]

Hi @CWMcr,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[CWMcr]

I  power drain on the printer as you said. I deleted the printer in 'device and printers'. Reinstalled the printer, but now installing the firmware did not work as well. The firmware software flashes and nothing happens. Maybe, the firmware is up to date. The update is still showing the error message.

[Irfan_06]

Hi @CWMcr,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support