Install error - 0x80070103

[mrsdemoica]

Install error - 0x80070103

[Kuroi_Kenshi]

Hi @mrsdemoica,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Compatibility and Updates

• Ensure your Windows 11 operating system is fully updated. Go to Windows Update and install any pending updates.
• Confirm that your printer model is compatible with Windows 11.

2. Download the Latest Drivers

• Go to the HP OfficeJet Pro 9010e All-in-One Printer driver page on the HP website.
• Download the most recent driver and software package for Windows 11.

3. Clean Up Previous Installations

• Uninstall any previous HP printer software and drivers from your computer.
• Disconnect the printer from the computer and restart your device.

4. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor, a free tool designed to diagnose and solve printing and scanning problems.

5. Manual Installation

• Try manually installing the printer driver by using the Device Manager.
  • Right-click the Start button and select Device Manager.
  • Find your printer under Print queues or Other devices.
  • Right-click the printer, select Update driver, and choose Browse my computer for drivers.
  • Navigate to the folder where the downloaded driver is saved.

6. Temporary Disable Security Software

• Temporarily disable any antivirus or firewall software as they might block the installation process.

7. Use a Different USB Port or Cable

• If you are using a USB connection, try using a different USB port or a different USB cable.

8. Check for Windows Troubleshooting Steps

• Run the Windows Troubleshooter for printers.
  • Go to Settings > Update & Security > Troubleshoot.
  • Select Printer and then Run the Troubleshooter.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,