Install message "Unable to install the software package" Envy 6055e

[bonfellow]

I just purchased this printer today and when getting to the point in HP Easy Start to download the Full Software and Drivers I keep getting a message "Unable to download the software package" check the connection and try again. I have internet connection and have been able to print and scan an alignment page through the setup processes. 

It looks like it's trying to run file EN6000_Full_Webpack_51.2.4772.exe which is not found on my computer. I've been in an endless loop with HP Easy Start and HP Print and Scan doctor on this for two hours.

I have also re-booted both my computer and printer and tried again.

OS: Windows 8.1 64 bit.

[Kumar0307]

@bonfellow, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to install the printer on the PC. Let us try these steps:

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

If this does not help, Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!