Installation Error 2147467259: Failed to find driver packages to process

[fred-preferred]

Installing HP OfficeJet Pro 8710 Basic Device Software

[Raj_05]

Hi @fred-preferred,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 2147467259 typically indicates that there's an issue finding or processing driver packages during installation.

Here are some steps you can take to troubleshoot this issue.

Check Compatibility: Ensure that the software you're trying to install is compatible with your operating system version. Visit the HP website and verify that you're downloading the correct drivers for your specific operating system.

Download Drivers: Sometimes, the drivers provided on CDs or DVDs might be outdated. Visit the HP website and download the latest drivers for your HP OfficeJet Pro 8710 printer.

Run as Administrator: Right-click on the installation file and select "Run as Administrator" to give the installer the necessary permissions to access system resources.

Disable Antivirus/Firewall: Sometimes, antivirus or firewall software can interfere with the installation process. Temporarily disable any antivirus or firewall software and then try installing the software again.

Clean Boot: Perform a clean boot to start Windows with minimal drivers and startup programs running. This can help determine if a background program is causing the installation issue. To perform a clean boot, follow these steps:

• Press Windows + R, type "msconfig", and press Enter.
• In the System Configuration window, go to the "Services" tab, check the box next to "Hide all Microsoft services", and then click "Disable all".
• Go to the "Startup" tab and click "Open Task Manager".
• In Task Manager, disable all startup items.
• Close Task Manager, go back to the System Configuration window, and click "OK".
• Restart your computer and try installing the software again.

Check Disk Space: Ensure that you have enough disk space available on your computer for the installation.

Update Windows: Make sure your Windows operating system is up to date. Sometimes, outdated system files can cause compatibility issues with drivers.

By following these steps, you should be able to troubleshoot and resolve the installation error 2147467259 for your HP OfficeJet Pro 8710 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support