cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
khuesong
New member
2 0 0 0
Message 1 of 2
14,533
Flag Post

Installation Status: Not Installed

HP Recommended
HP OfficeJet 3830
Microsoft Windows 10 (64-bit)

I have my printer connected to my laptop wirelessly. I can't print anything from my laptop but I can print things from my phone. I have the HP Smart app on my laptop and it is says "Installation Status: Not Installed".

1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,076
Message 2 of 2
Flag Post
HP Recommended

Hi! @khuesong, Thanks for stopping by the HP Support Forums!

 

I understand you have issues connecting your printer wirelessly to the network.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Please provide the operating system you are running on your PC to assist you better.

 

As you mentioned you have issues connecting your printer wirelessly and printing from it.

 

Connect the printer to your network with the Wireless Setup Wizard so the HP installer can find the printer during the installation.

 

The Wireless Setup Wizard provides an easy way to set up and manage the wireless connection to your printer.

  1. On the printer control panel, press the Wireless icon , and then press the button next to Settings.

  2. Press the down arrow to scroll to Wireless Setup Wizard, and then press OK.

    The wizard searches for and displays a list of available networks.

  3. Press the down arrow to scroll to the name of your network, and then press OK.

    If the list does not contain your network name, you can enter it manually.

    1. Press the down arrow to scroll to Enter New Network Name, and then press OK.

    2. Press the down arrow to scroll to the appropriate letters or numbers on the on-screen keyboard.

        note:

      You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection fails.

    3. When you finish entering the new network name, scroll to Done and press OK.

      The printer attempts to connect to the network.

  4. When prompted, enter the WEP or WPA key.

    1. Press the down arrow to scroll to the appropriate letters or numbers on the on-screen keyboard.

        note:

      You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection fails.

    2. When you finish entering the WEP key or WPA key, scroll to Done and press OK to confirm.

      The printer attempts to connect to the network.

 

Also, If the issue persists uninstall the printer from root level on your PC and install the full feature printer software.

 

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers

 

 

Link to update the full feature printer software.

 

Refer this article to know more information about setting printer wirelessly.

 

If the issue still persists after trying out the steps try running print and scan doctor on your PC.

 

Refer this article to know more information about using HP print and scan doctor.

 

Refer this article to further troubleshoot printer offline issues.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation