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Locked

‎10-24-2022 12:17 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

After a few years, I need to do a new installation for my HP officejet 4620. Windows 11 64bit.

First I downloaded the smart drive but could not find scanner programm.

Removed the installation.

Then I downloaded Full_Webpack-1307_1-OJ4620_Full_Webpack.exe and also Basic_Webpack_x64-1307-OJ4620_Basicx64_Webpack.exe because I need the scanner programm also.

Both comes with the error "error 3: port monitorfiles could not be copied"

I restarted windows, removed c:\program files\hp, c:\program files (x86)/hp and also c:\users\me\appdata\local\hp

 

a) what are port monitorfiles?

b) how do I solve my installation problem. What do I have to delete/clean? 

 

 

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