Installation of a photosmart c6380

[nahoj58]

After a new install from a windows update 22H2 my photosmart c6380 (an all-in-one printer) was only recognised as a printer by windows. The original setupfile stopped after two screens.

I have a laptop also with windows 10 22H2 which still has the printer and scanner functions.

Can i copy the drivers from the laptop to my PC ? 

Using the program "Doubledriver" does not work.

Please help me

[ferRX]

Hi @nahoj58 

Please try the driver download from the next link,

• >> Photosmart C6380 – driver software – Windows

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

.

Best regards,

ferRX.

[nahoj58]

Thannk you, I tried but the result was exactly the same as to the installation I got and also found on the internet. It stopped after two screens. Also the size: 205.163 Mb is the same.

When I started the file first it extract and after approval it stops.

[ferRX]

Ok @nahoj58 

1. Follow steps from next video to remove any old printer driver:

https://www.youtube.com/watch?v=DRlx0arzY2s&ab_channel=Cond%C3%A9Systems

2. Then restart your computer.

3.    ...and try again to install the printer driver:

• >> Photosmart C6380 – driver software – Windows

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

.

Best regards,

ferRX.

[nahoj58]

Thank you I watched the video and applied the (several) steps: I  got an error that said oem29.inf was not deleted because it couldn't. /access prohibited. Aftr that I rebooted and tried via the file you named to install the printer. But like before the process stopped after given my approval on the third screen.

I reinstalled only the printer (function) via the add printer or scannervia the windows installation. But like before not the HP scanner of the Photosmart C6380 was installed.

Sorry but no positive reaction