Installation problems LaserJet Pro M15a

[TanjaDj]

I am trying to install a new LaserJet Pro M15a on a PC that works on Windows 10 pro 64-bit operating system, version 2004. I am using the software from the HP website and my windows is updated. The printer is connected to the PC via USB cable. During the installation I am getting an error message, saying that there is no connection between the printer and the PC. I tried all available USB ports with no success. Also, in order to check the printer and cable, I successfully attached the same printer and cable to the old notebook and it worked. 

Please help me to solve this problem.

[praveen196]

@TanjaDj Welcome to HP Community!

I understand that Installation problems LaserJet Pro M15a.

Please Use HP Print and Scan Doctor 

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

For more information, go to https://support.hp.com/us-en/topic/printscandoctor 

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[TanjaDj · Accepted solution]

Thank you for your help.
I had already tried with HP print and scan doctor and tried to uninstall and reinstall drives, but it did not help. Finally, I asked for help from a colleague.  He solved the problem in that way that he install the printer drivers by pretending that the printer is connected through some other port and after successful installation change the settings to the USB port. Hope that helps someone with a similar problem. 

[The_Fossette]

@TanjaDj

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!