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Locked

‎02-05-2021 01:11 AM

HP Recommended
Product: HP LaserJet Pro M12w
Operating System: Microsoft Windows 10 (64-bit)

After downloading and launching the driver hp_LJPM11-M13_Full_Solution-v20180815-10229428.exe, the program will extract the file, but once it reaches 100% the installer does not appear.


I have ended/closed all programs, cleaned disk, cleaned registries, cleaned caches and other efforts, however, I still get the same results. I'm running Windows 10 (64-bit) and everything is up to date.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2021 01:16 AM

HP Recommended

After reading another similar post on a different product...  I found a solution.....

 

It turned out that the .exe file only extract the component, but will not run the HpSetup.exe automatically.

Hence, I have to look for the file manually.  I find the folder "LJPM11_M13_Full_Solution" within the C: Drive.

Double click on the HpSetup.exe to run the setup application.  It worked wonderfully.

 

Hope this solution will help any of you.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-05-2021 01:16 AM

HP Recommended

After reading another similar post on a different product...  I found a solution.....

 

It turned out that the .exe file only extract the component, but will not run the HpSetup.exe automatically.

Hence, I have to look for the file manually.  I find the folder "LJPM11_M13_Full_Solution" within the C: Drive.

Double click on the HpSetup.exe to run the setup application.  It worked wonderfully.

 

Hope this solution will help any of you.

Was this reply helpful? Yes No
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