Installing CP1525nw Software on Windows 10 computer

[Josh_2711]

I have tried to install the LaserJet Pro CP1525nw software on my Windows 10 computer.  However the system will not allow it and returns message that the adminstrator blocked the installation of the setup file.  I am the administrator and it is listed under my user information.

Do you have any suggestions as to how I can get past this administrator block?

[Betty0610]

@Josh_2711

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

When you download the software on your Computer, right click on it and run it as admin.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Josh_2711]

Unfortunately, I tried that approach before posting the query on the support site.   I keep getting the pop up from the user account control that says this app has been blocked by the administrator for your protection.

Do you think this is something related to Windows 10 and that I should seek solutions through Microsoft?

[Betty0610]

@Josh_2711

I have provided you with some steps for unlocking the Hidden Administrator Account and installing the printer on this account to see if that will help with this situation.
 
Note: Don't connect the USB cable in until prompted during the install.

• Go to your Start menu and under the 'search programs and files' box type CMD.
• CMD will populate as a search option above, just right click on it and 'run as administrator'.
• Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter.
• Next, close CMD and restart your computer.
• When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
• If your computer automatically logs into your account after the restart then go to your start menu and click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.
• Under the Administrator account, install the printer software.
• Test the printer.
• To turn off the Admin account start back at step 1 and type in net user administrator /active:no.

If you are still having this issue, it may be the User Profile. Create a new User and try installing the printer on that Account.

• Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
• Click Manage another account.
• Click Create a new account.
• Install the printer on that account.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Josh_2711]

I have tried this solution, but I have not been able to get beyond the restart.  I was unable to select open under a new user. Is this solution for Windows 10?

[Raj1788]

@Josh_2711

It looks like you were interacting with @Betty0610, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

This is just to isolate if this is the problem with the user account.

As this is a problem with the user account, I suggest you Resetting Your Computer without losing any of your data and try installing the printer driver and that should work.

Click on this link: https://support.hp.com/in-en/document/c04742289 for resetting the computer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Josh_2711]

I have decided to abort the software installation because it is not worth all the time just to load a printer software disc that came with the printer.  The printer works well without the disc.

thanks to everyone who took the time to help me!

[Barachiel]

@Josh_2711

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

I'm sending out a Private message with the required information's,

Good Luck.. 🙂