Installing HP Color Laser Jet Pro MFP M277 PCL 6

[jmarcosz]

My printer was installed and working.  When i attempted to print a document nothing happened.  I have attempted the automated hp tools and have not resolved the non-printing problems.  I cannot login into HP Support assistant and cannot get a new password to work.  I have since reinstalled the driver but cannot finish the installation when asked for device information.  The printer is located by the computer but cannot print.  What can i do?

[Kumar0307]

@jmarcosz, Welcome to the HP Support Community!

Make sure the printer and the PC are connected to the same wireless network.

Restart the wireless router, the printer, and the PC

Perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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