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Locked

‎02-24-2022 02:31 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Attemptnig a non-Internet install of a HP OfficeJet Pro 9015 using a USB connection. Using the latest HP driver supporting a WIndows 10 64-bit machines. The HP Software detects the printer as a 9010 proceeds to load and stalls at "... checking your software needs". What would be the best method to install the drivers using a USB connection and NO Internet.

Category:
1 REPLY 1

‎02-28-2022 05:45 AM

HP Recommended

@HOCSysAdmin, Welcome to the HP Support Community! I’m here to help.

 

If you do not have internet access, you may download the printer driver on a USB flash drive using a different computer that has internet and install it on the computer you want.

 

If this does not help, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing. Use Deskjet 990c driver if your printer is not listed.

Refer to this document HP printer setup (Windows built-in driver) for help.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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