Installing HP OfficeJet Pro 9720e printer drivers, wide format

[vicenç]

I have configured the printer without problem but I cannot install the drivers because it gives me an error. My computer uses windows 7 operating system
I download from the HP website for this printer and I get this message: Webview2 Runtime is not installed. Then it tells me do you want to install the prerequisite (recommended)?  I say Ok and I get the message: error starting the installer and then another message: The system does not meet the installation requirements.  I have also tried connecting the printer with USB but I get the message: No driver found.  
Can you help me or send me the driver files directly by email? Can I return the printer if there is no solution?  Thank you so much

[A_Gayathri]

Hi @vicenç,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're facing driver compatibility issues with your HP OfficeJet Pro 9720e on Windows 7.
 

Here are a few steps you can try to resolve this:
 

1. Windows 7 Compatibility: Software and Drivers for HP OfficeJet Pro 9720e Wide Format All-in-One Printer

• The HP OfficeJet Pro 9720e officially supports Windows 7. 

2. Download HP Universal Print Driver: HP Universal Print Driver for Windows - PCL 6 

• Instead of the specific 9720e driver, you can try installing the HP Universal Print Driver (UPD), which is often more compatible with older systems like Windows 7.
• Download the UPD from the HP website. Look for the Universal Print Driver (PCL6) version.
   

Refer to this document:  HP OfficeJet Pro 9720e Wide Format All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[vicenç]

good afternoon, I downloaded upd-pcl6-x64-7.2.0.25780 windows 7 64 bits
During the installation I get three options:
1- Traditional mode
2- Dynamic mode
3. USB Mode - plug and play
What mode should I select? 
But during the installation I have to connect the printer with an Ethernet cable or USB cable. At the moment my printer is not working. I can only scan and make copies manually but it does not print from a computer.

With usb PRINTER FLASHES
WITH ETHERNET NOT

Any solution? thank you so much

[A_Gayathri]

Hi @vicenç ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!