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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Installing Printer...

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02-22-2021 07:01 AM
1. Printer : HP Deskjet 2700
2. Notebook : Huawei Metebook D15 Win10 Home
3. Previously installed and printed OK. Since last month it started to stop working.
4. In HP Smart App I can see the Printer connected to wifi with the status Ready and displayed the ink levels etc. When I click on the Print Document it started to show Installing Printer and for few hours waiting still nothing happened and keep showing me Installing Printer. I checked Windows Devices but it indicated no problem at all.
5. Anyone has any solution for this?
02-23-2021 04:00 AM
Hope someone here from HP can help to come out with a solution. The HP Smart or the diagnostic feature simple tell me it cannot fix the driver problem. I am pretty sure it is due to problem of HP driver not compatible with the latest Windows 10 updates.
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I try to update driver via Device Manager and the error message said :
1. Windows encountered a problem installing the driver for your device
2. Windows found drivers for your device but encountered an error while attempting to install (HP DJ 2700 series PCL-3)
3. An error occurred during the installation of the device:
4. The driver cannot be installed because it is either not digitally signed or not signed in the appropriate manner. Contact your hardware vendor.
02-24-2021 04:16 AM
1. Installed HP Print Scan Doctor and it further installed all kind of software but the problem still not solved.
2. I google and found out this could be related to Win10's Driver Signing Enforcement as the latest updated Win10 cannot verify the specific Driver.
3. HP must take the initiative to solve this issue for consumer likes us. Send the Driver to Microsoft for verification so that our updated Win10 can install the Driver.
4. Please don't advice us to reset Win10 as this is not the correct way to solve this issue.