• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

We have a LJ M209 printer that stopped printing after 50 pages.  It prints a message telling us that we must use the HP Smart app to allow additional pages.  This printer is in a  enterprise environment were access to the Microsoft store is blocked due to security regulations so we can not get this app.  Is there an alternate way to install the drivers?  Is HP heading in this direction for all printers?  If so, we need to consider switching our preferred brand.  Thanks.

1 REPLY 1
HP Recommended

@Jeff5600, Welcome to the HP Support Community! I’m here to help.

 

This model printer comes under HP+ printers and hence requires the HP Smart app. For more info on the HP+ printers, click here.

 

If you cannot download and use the HP Smart app, I've sent you a private message with further instructions to resolve this issue.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.