Installing drivers

[Rich90B]

I just installed High Sierra.  Printer no longer worked so I uninstalled it.  I tried installing new drivers using HP Support but it could never find the printer.  I installed printer using System Preferences.  Now the printer works but not the scanner.  I went back to HP Support to see if installing the drivers from there would fix the scanner.  HP Support still cannot find the printer.   Even put the IP address in and still no luck.  I tried all the troubleshooting suggestions, but no success.  Any suggestions?  Thanks.

The printer is connected by wireless.  I restored the network parameters to default as recommended but that did not help.  My HP laptop also had some connection issues but they were easily resolved using HP Print and Scan Doctor.

[The_Fossette · Accepted solution]

Hi @Rich90B,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues scanning after upgrading the operating system on your Mac computer.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I recommend you use HP Easy scan to scan from your Mac. Please refer to the below article for more information.

http://hp.care/2uTCeOI

Let me know how it goes and you have a great day!

If the solution helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Rich90B]

The_Fossette,

I did further troubleshooting and did finally get it to work.  Thanks for your suggestion.  I will keep it in mind for next time.

Rich90B

[The_Fossette]

Hi @Rich90B,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!