Installing my HP envy 6010

[TeresapmHarriso]

I have a HP envy 6010 printer installed through HP smart. When I go into HP Smart the printer shows as READY. If I double click on the printer it goes to printer information and shows the printer installation as "not installed".  If I then go to   add printer it doesn't find the printer. I have put the printer into wi-fi set up mode and that hasn't helped.

What else should I try?

Thanks

Teresa

[Kumar0307 · Accepted solution]

@TeresapmHarriso, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print wirelessly.

Restart the wireless router and the printer.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Try printing.

Reinstall the HP Smart app and check if that helps.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[TeresapmHarriso]

On 4 January I tried the uninstall/re-install and re-setting of the wifi again BUT this time it worked correctly and my printer shows as installed in HP smart. I don't kwon if there has been an update by HP but all is now good.

Thanks

[Kumar0307]

@TeresapmHarriso

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!