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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Printer Setup, Software & Drivers
- Installing software Deskjet 4155 Windows 11

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05-31-2022 10:08 AM
I have a newer Deskjet Plus 4155 that was previously installed on a Windows 7 machine. Now I have moved it to a brand new Dell Windows 11 machine. Just by plugging it in, not installing anything, the printer works fine for printing. I wanted to install HP's software so I can get the scanning software that I previously had on Windows 7. However the installation software seems messed up. After several minutes it does locate the printer, but then during installation, it says to plug in the USB cord, which is already plugged in, then refuses to continue. I have gotten the scanning function to work using Windows Scan, but I would prefer to use the HP utility if I can get it installed. Any suggestions?
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05-31-2022 10:25 AM
Welcome to the HP User Community.
Before you install the printer software, disconnect the USB cable between the printer and the computer.
Connect the cable when instructed to do so - near the end of the installation process.
References / Resources
Video
HP Deskjet Plus 4152 |4155 |4158 : Download & Install HP Full featured Software on a Win 10 computer
Technology Tips Video Gallery From our HP Expert greenturtle
"Technology Tips" Deskjet Plus 4155
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
HP DeskJet Plus 4155 All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
05-31-2022 10:25 AM
Welcome to the HP User Community.
Before you install the printer software, disconnect the USB cable between the printer and the computer.
Connect the cable when instructed to do so - near the end of the installation process.
References / Resources
Video
HP Deskjet Plus 4152 |4155 |4158 : Download & Install HP Full featured Software on a Win 10 computer
Technology Tips Video Gallery From our HP Expert greenturtle
"Technology Tips" Deskjet Plus 4155
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
HP DeskJet Plus 4155 All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"