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Locked

‎09-17-2021 01:45 PM

HP Recommended
Product: Officejet Pro 9016
Operating System: Microsoft Windows 10 (64-bit)

My printer tells me "This printer is now registered with HP Instant Ink. " 

 

It even shows an OK button . . . but . . pressing it does not make the message go away. 

Restarting the printer will not make the message go away.

Forgetting the printer in HP Smart app and adding it again will not make the message go away.

 

I can operate the printer / scanner from the app, but the touchscreen has become useless like this.

 

Is there a way to hard reset the printer completely?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2021 06:20 AM

HP Recommended

The solution is to install the HP doctor Software and perform a COLD RESET. And redo the installation / configuration of the device.

View solution in original post

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2 REPLIES 2

‎09-18-2021 06:40 AM

HP Recommended

I have exactly the same issue. Any advice gratefully accepted. 

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‎09-19-2021 06:20 AM

HP Recommended

The solution is to install the HP doctor Software and perform a COLD RESET. And redo the installation / configuration of the device.

Was this reply helpful? Yes No
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