Instant ink says I am enrolled, the printer says I am not

[Bartie16]

Instant ink says I am enrolled, printer says I am not, so can't print from new cartridges. Online support so far crap.

[TEJ1602]

@Bartie16, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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[Bartie16]

How do I know this is not a scam - I need a solution fast as intending to return the printer today

[TEJ1602]

@Bartie16

I would suggest you contact HP in your region to know more about the Instant Ink Program.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 
 

Also, you can refer to this link.

Thank you. 

Let me know if this helps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!