Intallation Envy 5010

[Gilioxxx]

Hi, I'm trying to install my new Enwy 5010, but the app is crashing and I cannot use it! Help please

Gilioxxx

[Kumar0307]

Hi @Gilioxxx

Welcome to the HP Support Community.

To assist you better, on which device are you trying to install the printer?

Are you trying to install the HP Smart app?

Keep me posted for further assistance.

[Gilioxxx]

Hi, I'm trying to install the HP ENVY 5010 printer on a MAC OS Mojave

15-inch, 2018.

I was able to install the app on a symilar computer but not on this one.

 It seems a bug.

Thank you

Gilioxxx

[Kumar0307]

@Gilioxxx

Thank you for the information. HP ENVY 5010 All-in-One Printer is AirPrint compatible. Kindly install the printer using AirPrint driver on your MAC.

Make sure the printer and the MAC are connected either using a cable or wirelessly.

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Hope this helps! Keep me posted. 

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