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‎03-15-2022 06:51 PM - last edited on ‎03-16-2022 08:53 AM by Retired

HP Recommended
Product: HP Color LaserJet Managed Flow MFP E87660z Plus - Bundle Product 60 ppm
Operating System: Microsoft Windows 10 (64-bit)

Hi All. I'm trying to install the IRM Solution for HP Access Control on an E87660. The agent isn't getting pushed down from the AC server and when I try to upload the solution file (HPAC-SPPE-Agent-20160912-Bundle-0-install.prn) manually in the Web GUI for the printer, that isn't working as the file is either corrupt or incorrect.

Any advise or know where I can get the correct solution file to upload?

3 people had the same question
5 REPLIES 5

‎03-15-2022 08:24 PM

HP Recommended

If you have Access Control then typically you will have a support contract and should be able to contact support to get help with this. If you are running a demo copy of Access Control it may not support advanced features.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-15-2022 08:33 PM

HP Recommended

Hi Repairatrooper,

HP Technical Support have been absolutely terrible. Each time I call, I either get someone who puts me on hold and then doesn't come back, or they cannot find the printer serial number i'm dealing with so can't create the ticket number until they investigate. I'm running out of ideas!

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‎03-15-2022 10:43 PM

HP Recommended

Can you please clarify what software you are trying to install. A link would help as there are a few different Access control solutions and standard hardware support is not likely the right people to speak to.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-15-2022 10:50 PM

HP Recommended

Hi,

I'm trying to push the IRM Agent solution to the device from HP Access Control Software.

HPAC-SPPE-Agent-20160912-Bundle-0-install.prn

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‎03-16-2022 10:07 PM - edited ‎03-16-2022 10:10 PM

HP Recommended

Have you tried using the solution installer section to the EWS to install the Rights Management file?

 

Repairatrooper_0-1647490178647.png

 

 

Maybe things are different in Australia, but here in Canada, any of clients running Access Control and have a support contract have a contact number to agents who are experts in supporting this product and they have never been stumped. If you are talking to regular hardware support agents they likely have no idea beyond a script on how to support this. I suggest you engage the dealer you purchased the software through to act on your behalf with HP.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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