-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Internet connection lost between printer and Router

Create an account on the HP Community to personalize your profile and ask a question
03-09-2026 01:41 PM
HO Envy 6020e - suddenly lost connection between printer and router. Have tried all the suggestions with wireless still flashing near router.
Solved! Go to Solution.
Accepted Solutions
03-10-2026 02:24 AM
Hi,
Thanks for using the HP Support Community.
When there is an Internet Service Provider | Router change | password change (for the network) or when moving to a new location or Internet location lost, a wireless reset is needed for the printer with a re-setup using the HP app to get the printer connected to the network again.
Here's how to reset the wireless to defaults:
Reset wireless:
HP Envy 6000 | 6400 Printer series:
For more resources on the printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
03-10-2026 02:24 AM
Hi,
Thanks for using the HP Support Community.
When there is an Internet Service Provider | Router change | password change (for the network) or when moving to a new location or Internet location lost, a wireless reset is needed for the printer with a re-setup using the HP app to get the printer connected to the network again.
Here's how to reset the wireless to defaults:
Reset wireless:
HP Envy 6000 | 6400 Printer series:
For more resources on the printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"