Invites are not being received

[crdnjky16]

I managed to set up an HP Smart account and I want to invite my family members so they can also take advantage of the features of the app but the invite is not being sent to their emails. They checked every single folder on their email but there is none from HP, please help. 

[Dragon-Fur]

@crdnjky16 

Welcome to the HP Community --

In general, there is naught to be done on "our side".

The account, the setup, the Invitees are not visible outside of your environment.

Perhaps the first thing to try:

Delete any outstanding invitations and start over.

Consider

Test the setup with another one of your own email "other" addresses.

<< Important >>

The test address cannot be the same address as the account that owns the HP Smart / HP Connected account

and

The test address cannot already be active / connected to another HP Smart / HP Connected account.

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-- Information for those reading --

This discussion / post is in reference to using an HP+ service enabled printer or one of the select non-HP+ printers that supports Print Anywhere.

Sharing your printer with others is a feature that is only available on HP+ printers and can only be used if the person being invited does not have an HP+ account.

Invitees will be asked to create an HP Account and to install the HP App / HP Smart application.

Enabling Private Pickup will hold the print job for 72 hours until you or an authorized user is near the printer (with a supported mobile device (tablet, phone).  Private Pickup will not release the chosen documents to the printer until proximity is confirmed via Bluetooth with a supported phone or tablet.

NOTE >> In order to have a print job released when using Private Pickup, you must have Bluetooth, Location, and access to your device enabled.

To release Private Pickup documents when you are within range, open the HP Smart app, wait 45 seconds for the app to connect, and then Tap Private Pickup Files.  Next, Select the files you want to print from the queue, then tap "Send to Printer"

If you disable Print Anywhere in your HP Smart / HP Connected account and then wish to enable it again, just like the first time you set up Print Anywhere, you must enable Print Anywhere while your device (computer, tablet, phone) is connected the same wireless network as your printer.

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 “HP Smart / HP Connected” - Managed Printers and Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer

Example - HP Smart / HP Connected - Printer Options

HP_Smart_Connected_HP _Printer_Options_4

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Message Content References

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-- Review --

“Print Anywhere” Supported on eligible printers with HP+ enabled and select non-HP+ printers 

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >>  How to use the Print Anywhere feature in the HP Smart App | HP Support

Minute 2.07 – “To use Print Anywhere”

Minute 3:44 -- "Invite other Users"

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Important Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

AND

HP printers - Using advanced scanning features (HP Smart app)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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