Is HP "Full feature software" for Officejet 4500 Wireless G510n-z still available to download?

[kanny_nguyen]

So my printer is connected to my house's network and I can still print documents from my computer. But to scan, I need to access HP Smart. But the printer appears to be offline so I can't add it to HP Smart. I've tried everything I could find online but nothing works. While trying everything, I tried to detect scan issue on HP Print and Scan Doctor, it says "A problem was found with device registration. You should remove the software by clicking Uninstall. Reinstall the software with product CD or by downloading the latest Full feature software from the HP Customer Care  (Recommended)."

I don't have the CD anymore so I'm looking for a way to download the software.

If you have any better idea, please help. Thank you.

[Dragon-Fur · Accepted solution]

@kanny_nguyen 

Welcome to the HP User Community.

This printer appears to have been introduced around 2003.

The printer does not support the HP Smart application.

The Full Feature Software is no longer offered for this printer in category Software and Drivers

Instead you are directed to install the built-in Windows drivers.

HP printer setup (Windows built-in driver)

Windows print drivers provide for basic print function - no scan.

The HP Print and Scan Doctor cannot understand "no drivers available for the printer".

The doctor might fail, balk, offer false advice, try and fail.

In other words, the Doctor cannot help.

If you can find no other options, this company specializes in Scan software for unsupported printers.

NOTE:  This reference is FYI and is not intended as an endorsement of the software.

VueScan – Third party software

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP Officejet 4500 All-in-One Printer Series - G510 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"