Is data stored on HP deskjet 2515?

[EssSee]

Dear Community,

I have been struggling with my MFD printer for the last 2 days. Every time I am switching on my printer, It is showing me a page icon (along with the orange ALERT icon) which it seems is related to my scanner. And since then, I have not been able to use my scanner (have not tried using ONLY the printer though). Occasionally, in addition to the small paper icon it is also giving me the 'E' icon as showing me empty ink levels indicator (whereas my cartridges are not empty). When I am long pressing the power and cancel button, it goes back to showing only the small paper icon. (images attached for reference)

I have tried resetting the printer by multiple and simultaneous button press, have plugged and unplugged the device numerous times but all in vain. I am now contemplating to submit my printer to a HP service center in my country. BUT my apprehension is that there might be some cache/temporary memory files saved on the device which the tech team can get access to which I want to avoid at all cost.

I have 2 queries -

1. Can I reset my printer back to normal functioning at home?

2. Is any sort of data stored back into this particular MFD device during its use which can be accessed by technicians during service? and how to erase it?

Hoping to get my printer back to life. Thanks in advance!

[Kumar0307]

@EssSee, Welcome to the HP Support Community!

There is no user data stored on this model printer. The Error E indicates a fatal error. 

To reset the printer:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

You may also, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer.

For more info on troubleshooting blinking lights, refer to - Blinking Lights

Also, check for any jammed paper inside the printer, perform the steps from this document.

If the issue persists, please reach out to HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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