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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Is there a Mac driver download for OfficeJet Pro 9015? Unab...

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02-13-2020 06:08 PM
I have tried ad nauseam to install 2 brand new HP OfficeJet Pro 9015 AIO printers and cannot get them to install. I am fairly tech savvy, have connected printer to my network and have made sure my MacBook (running 10.14 Mojave) is on same network and the **bleep** app won't find the printers. I can usually install printers 1-2-3, but this is ridiculous. I've tried one at home and one at work (so 2 different networks) and I can't even get drivers installed. For some INSANE reason, HP does not provide drivers online to download for Mac users...only for PC-- Thanks HP!
Any help would be EXTREMELY appreciated. If the drivers are hidden online someplace, please let me know if you know where I can find them...or any other suggestion. Thanks!
02-17-2020 10:53 AM
@PelviCore, Welcome to HP Support Community!
The printer can be configured using the HP Smart App on Mac Computers, there are no drivers available for Mac OS.
Printer not found during installation could be due to connectivity related issues. To be able to assist you better, I would like to know the following:
- Are the printer and PC connected to the same network?
- Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
- What is the distance between the router and the printer?
- Is there any antivirus software installed on your computer?
- Could you perform a ping test using the Mac Network Utility and let me know the results?
Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee