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‎08-27-2025 05:00 PM

HP Recommended

I bought the printer, registered it, subscribed to Instant ink.  Then I get a message on the printer screen "Setup Incomplete".  Is there any way to speak with a human at HP?  The HP chatbot is incompetent.  I used Copilot earlier today and was able to download a firmwar update and get scan/email working.  10 minutes later the printer screen tells me the printer SetUp is incomplete

1 REPLY 1

‎08-28-2025 02:48 AM - edited ‎08-28-2025 02:48 AM

HP Recommended

Hi @TranscendEquity 

In the printer screen press the button for "Exit"

  • ferRX_0-1756371679145.png

 

Then it will show you the Date and Time screen and simply click on Continue button

  • ferRX_1-1756371731728.png

Also you can follow steps in the next video:

>> https://www.youtube.com/watch?v=XoesWvNrntI&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP OfficeJet Pro 9120e Setup | Complete Setup For 9122e, 9125e, 9128e All-in-one Printers.
HP OfficeJet Pro 9120e Setup | Complete Setup For 9122e, 9125e, 9128e All-in-one Printers.
youtube.com/watch?v=XoesWvNrntI&ab_channel=Copy...
This video reviews the method to do the complete setup including initial setup, installing, loading paper, and wifi setup of the HP OfficeJet Pro 9120e Series all-in-one printer. This also works with the HP OfficeJet Pro 9122e, 9125e, and 9128e all-in-one printer. Welcome To My Youtube Channel - ...
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