Issue setting up scan to email for outlook 365 account on Windows 10

[AmyW7]

I'm trying to setup the scan to email function for this printer.  I've updated the firmware on the printer and ensured that the HP Smart software is up to date.

Whenever I try to setup the outgoing profile, I get either a test failure or it comes back to say that the incorrect username or password have been entered, which is not the case.

The following is the current setup:

SMTP Server: smtp.office365.com

SMTP Port: 587

Always user secure connection (SSL/TLS) - Currently deselected, but have tried with this selected as well.

SMTP server requires authentication for outgoing e-mail messages. - This is selected

company email address

email password

Option PIN section not completed

When tested just now I get the following error:

"Username or password is incorrect.  Ensure both user account and password are valid."

I'm on Windows 10 64bit, with printer HP Color LaserJet Pro MFP M281fdw running Firmware 20221207.

Any help would be appreciated.

Thank you,

[Elohi_NR]

Hi @AmyW7,

Welcome to the HP Support Community. 

I'd like to help!

You have done a fabulous analysis. Appreciate it. 

To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Repairatrooper]

Have you created an App password on the Office365 account. Most Office 365 servers will not longer allow you to simply use your email and password. Here is a link to Microsoft explaining: https://support.microsoft.com/en-us/account-billing/manage-app-passwords-for-two-step-verification-d...